Comprehensive Vacation Rental & Property Management Services — All in One Place
At Home Host, we are redefining vacation rental management with an innovative, all-encompassing approach that seamlessly integrates revenue-driven rental services, home care management, professional cleaning, and long-term property oversight. Rooted in the spirit of Aloha, we go beyond traditional property management to deliver exceptional hospitality, operational excellence, and sustainable asset growth.
With decades of expertise in ownership and hospitality, HEl has established itself as a leader in condominium and resort management, providing strategic, forward-thinking solutions that honor both the land and its people. As proud stewards of The Whaler Resort on Maui’s iconic Kaanapali Beach, we exemplify premium property management, ensuring an elevated experience for homeowners and guests while preserving the enduring value of every property under our care.
Our Leadership Philosophy: Elevating Standards, Maximizing Potential
A Legacy of Leadership & Excellence
For over 25 years, HEI Hotels + Resorts has set best-in-class standards in hotel, resort, and asset ownership management. As an award-winning firm, we have built an unparalleled track record in both franchise-branded and independent hospitality operations. Our growing portfolio of 90+ condo and hotel assets reflects our ability to navigate evolving market landscapes while maintaining an unwavering commitment to our owners, delivering both hospitality and financial excellence.
At HEI Hotels + Resorts, we take pride in being stewards of the properties we manage, treating each asset with the same care and strategic oversight as if it were our own. Our personalized ownership approach ensures that every decision aligns with our owners’ goals while maximizing guest experience, operational efficiency, and long-term value.
Let’s shape the future of hospitality together.
Contact us today to discover how Home Host can transform your vacation rental experience.
Maximizing Profitability & Long-Term Value
Through strategic financial oversight, competitive pricing models, and innovative asset management, we drive sustainable profitability for property owners. Our expertise ensures your investment is optimized for both immediate returns and long-term appreciation.
Revenue Intelligence & Market Adaptability
Cutting-Edge Management & Operational Excellence
Personalized Ownership Experience & Partnership
We believe in a leadership style that prioritizes partnership. Our dedicated Owner Success Managers provide personalized communication, transparent reporting, and proactive asset stewardship, ensuring that every owner feels confident in the success of their property.
Home Host Vision with a comprehensive Owner-Focused Approach
At Home Host, we redefine vacation rental management with innovative leadership in hospitality, asset growth, and guest satisfaction. With decades of expertise, HEI excels in condo and resort management, optimizing owner investments. We proudly manage The Whaler Resort on Kaanapali Beach, ensuring top-quality care and strategic value.
Maximizing Your Investment
- No management charge for owner use—because your property is your investment!
- Strategic revenue management, using cutting-edge analytics to ensure optimal pricing strategies, market demand patterns, and long-term asset growth.
- Local Interior Design & Staging Team for unit upgrades, enhancements, and premium photography to elevate rental appeal.
Revenue Intelligence & Market Adaptability
- Strategic Revenue Management: Our full-time Revenue Strategist utilizes industry-leading pricing tools to analyze market data, occupancy, rates, hotel data, allied data, etc.
- We apply our local knowledge to set and adjust daily and seasonal rates to ensure we maximize all aspects of driving occupancy while maximizing revenue.
- Dedicated Owner Relations Team, including an assigned Owner Relations Manager.
- On-Island Team specializes in: Reservations, Housekeeping, and Maintenance to ensure we’re managing your investment like it was our own.
Transparent Financial Management & Owner Control
- Accurate and transparent financial reporting—monthly owner statements, tax filing assistance, and detailed reports for complete visibility.
- Owner portal with real-time access to reservations, financial statements, past and future bookings, and operational reports.
- Quarterly reports including P&L statements, unit performance metrics, revenue comparisons, maintenance updates, and guest feedback insights.
Guest Experience & Risk Protection
- Guest identity verification and fraud protection on all reservations.
- Checkout cleaning, taxes, admin fees, and damage protection ($1,000 per reservation) covered by guests.
- Dedicated Guest Service & Review Team, ensuring best-in-class Guest Experience while driving 5-star reputation management.
- Advanced fraud prevention software for secure and trustworthy guest bookings.
Guest Services: A Hospitality-First Approach
We go beyond traditional Association and Vacation rental management by curating a best-in-class guest experience that reflects the warmth, professionalism, and excellence of true hospitality.
Personalized Communication & Concierge-Level Service
- Proactive guest engagement via phone calls, text messages, and emails before, during, and after their stay.
- Tailored digital and on-site guidebooks featuring resort/condo details, directions, access codes, and disaster preparedness support.
- Exclusive activity services for events, excursions, car rentals, and local experiences—creating customized, unforgettable stays.
- Interactive Guest Experience via AKdl.
24/7 On-Island Guest Support & Assistance
- Dedicated Guest Services Team is available 24/7 for real-time support.
- Rapid-response guest support (live chat & text messaging), ensuring seamless assistance anytime, anywhere.
- Disaster alert system provides timely information and proactive communication in case of emergencies.
Elevated Property Standards & Guest Satisfaction
- Pristine, well-appointed properties maintained to the highest hospitality standards.
- Professional housekeeping and quality control checks to ensure every home meets our luxury service expectations.
- Digital guidebook access for a frictionless experience, offering property details, local recommendations, and instant guest support.
Ready To Learn More?
Please tell us about yourself and your property, and we will follow up with you to discuss all of your options.